Bartram & Co IT Case Study
Posted on 5th January 2021 at 12:51
Bartram & Co are independent Estate Agents with offices in Towcester and Lutterworth.
They had an IT support partner, but they were unhappy with the level of service that they were providing. The IT company were sporadic with the support that they were offering and were difficult to contact when an IT emergency arose.
In 2016 Craig Bees, one of the Directors was introduced to us. With any business you are only as proficient as your IT allows and as their previous IT company was letting them down, it meant that they were unable to react efficiently to new and existing customers.
Since 2016 we have supported Craig and his team with all their IT support with one of our business IT maintenance packages.
COVID-19 Working from Home
At the beginning of lock down Craig contacted us, as like all businesses they were going to have to close their Estate Agent offices and equip their staff to work from home. They purchased new laptops for their team, we installed a 2-factor authentication VPN system across their internal network, which allowed everyone to access all the business data from their own homes. Due to the urgency, we set up all the new laptops and the access to the network within two days. Our quick turnaround ensured that their business was unaffected for as little time as possible.
We have also supported them throughout lock down when they experienced other IT issues.
While talking to Craig, we asked how he found our service and why he continues to use us for all their IT needs. Craig advised that he has always found that our service is excellent, we are very responsive and quick to offer advice or resolve their IT issues, whether that be an onsite visit or remote sessions. He has always been able to contact us and even out of hours for an emergency.
Please see below the Google review that Craig left for us.
Keba look after our IT needs, having been recommended to us in 2016. What a breath of fresh air, they have dealt with all of our IT issues in a professional manner, respond usually by return call or within a few minutes and they know their stuff too. Highly recommended from Bartram & Co
Contact Craig, if you are looking for an Estate and Lettings Agent in Towcester or Lutterworth.
Tagged as: Case Study
Share this post: