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Hard Drive Failure Case Study 

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TJ Marketing Case Study

Posted on 24th November 2020 at 08:44
Working from home

Hard Drive Issue 

Tracy from TJ Marketing contacted us as her laptop had broken, it wouldn’t turn on and was a number of years old. All her business documents, including client information were stored on the laptop and not backed up externally. Although Tracy had access to another computer, she was unable to run her business without access to the files. 

Hard Drive Resolution 

After collecting the laptop and investigating the issue, we found that her hard drive had failed, but everything else was in working order. We sourced a replacement hard drive, which arrived the following day to replace the failed one. With the aid of our recovery software, we were able to recover all the data hard drive. As there was not a backup of the operating system, we were also able to recover a copy of this. We reinstalled the operating system, all the programs that were originally installed and saved a copy of all the files from the old hard drive. 
 
We also recommended that going forward Tracy saved all documents to the cloud and recommended using OneDrive as Tracy had a large storage limit already with her Office 365 package. 
 
Tracy was only without her laptop for two days, allowing her to lose minimal business time. 
TJ Marketing Case Study

Testimonial 

I have been using Keba Computer Services for many years, for my IT support. We had discussed previously about the fact that I didn’t back up my data and Neil had recommended using my OneDrive. I had always planned to do it, but with most things, there never seemed to be enough time, so it kept falling further down my to do list. 
 
I can’t recommend Keba Computer Services highly enough; they came to the rescue quickly and managed to recover all my documents. Needless to say, my first job when I received my laptop back was to upload everything into my OneDrive, this also means that I am able to access them from any computer if needed. 
Tagged as: Case Study, Hard Drive
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Keba Computer Services
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Keba Computer Services Address
Unit 1 Sulby Close, Heartlands Business Park, Daventry, Northamptonshire, NN11 8DE 
Email Keba Computer Services
[email protected] 
Phone Keba Computer Services
01327 300311 
Phone Keba Computer Services
01327 300311 
Keba Computer Services
Covering Northamptonshire, Buckinghamshire, Warwickshire & Oxfordshire 
Company Number 06034255 
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