TJ Marketing Case Study
Posted on 24th November 2020 at 08:44
Hard Drive Issue
Tracy from TJ Marketing contacted us as her laptop had broken, it wouldn’t turn on and was a number of years old. All her business documents, including client information were stored on the laptop and not backed up externally. Although Tracy had access to another computer, she was unable to run her business without access to the files.
Hard Drive Resolution
After collecting the laptop and investigating the issue, we found that her hard drive had failed, but everything else was in working order. We sourced a replacement hard drive, which arrived the following day to replace the failed one. With the aid of our recovery software, we were able to recover all the data hard drive. As there was not a backup of the operating system, we were also able to recover a copy of this. We reinstalled the operating system, all the programs that were originally installed and saved a copy of all the files from the old hard drive.
We also recommended that going forward Tracy saved all documents to the cloud and recommended using OneDrive as Tracy had a large storage limit already with her Office 365 package.
Tracy was only without her laptop for two days, allowing her to lose minimal business time.
I have been using Keba Computer Services for many years, for my IT support. We had discussed previously about the fact that I didn’t back up my data and Neil had recommended using my OneDrive. I had always planned to do it, but with most things, there never seemed to be enough time, so it kept falling further down my to do list.
I can’t recommend Keba Computer Services highly enough; they came to the rescue quickly and managed to recover all my documents. Needless to say, my first job when I received my laptop back was to upload everything into my OneDrive, this also means that I am able to access them from any computer if needed.
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