WORKING WITH GLOBAL BUSINESSES
Larger businesses whose head office is located overseas still need the option of a fast onsite IT Support Solution. If you're a local branch of a global business, we can still help you.
At Keba Computer Services, we understand that not every problem can be fixed remotely. Also, the longer an IT system is down, the more money it costs the company as a whole. You can lose sales and damage your reputation the longer it goes on. It pays, often, to have a local support contract too.
How can our IT Support help your global business?
If you're independent of your global headquarters
Some businesses, even though they are global, grant an element of autonomy to their branches. This still might mean we have to work with your central IT Support.
For some businesses, the best solution is for your various branches to choose their own IT Support. For remote issues, you can have access to engineers that operate on the branches local time. This means no waiting for IT Support businesses to open overseas if your IT issue occurs when they are closed. It also means that, should there be an issue that requires manual attention, or your office needs recabling, you can guarantee that your engineer will be onsite within 2 hours.
We can work with your head offices central IT Support solution for any software changes, or infrastructure modifications too.
We can work directly with your Head Office
Some businesses like to manage all operations of the business centrally. For the most part, this works, especially if your business uses specialist software to manufacture or design your products and services. However, there will often be the need for an engineer to work within local hours, or to attend the site for recabling, server maintenance, or repairs.
If your business needs a local solution to support a central IT Support Contract, we can pick up any tasks that require a little local knowledge. It may also help if your branches operate 24/7, meaning that we can be called to help when the head office's centrally chosen IT Support company are closed for the day. You can retain our services and allow head office to contact us when there is an issue.
If you would like more information on our IT Support Contracts please click here
Shouldering Half of the Responsibility
Sometimes you need something that's a little bit inbetween. And that's OK too.
Sometimes your branches need options. If there is a problem that needs to be fixed centrally, they have access to your Head Office IT Support Solutions. But sometimes it might be better to have local eyes on the IT infrastructure too.
By working with another IT Support business overseas and shouldering half the burden, your branch has the option to choose which IT Support business would be best for the issue at hand.
Contact us today to enquire about how to get Keba Computer Services working with a centrally located business.
Following the sun
There is the option to add us to a roster of IT Support contracts for remote work. For those 24/7 operations, it might be that you could use a handful of different solutions so that no matter what time of day you are working, there is always someone to answer.
Follow the sun solutions mean that the branch is never isolated and waiting for answers to an enquiry.
GET IN TOUCH
Call us on 01327 300311 or complete our short contact form to get your Business IT running smoothly again.
Keba Computers – we put the IT in Quality.
A very big thank you for the excellent service you provided with regard to my laptop. I asked for your assistance initially to set up a simple back up system which you did with great efficiency and very little interruption to my working day – both of which are very important to me. You quickly grasped what I needed and then just got on with it. Then I needed your urgent assistance when there was an accident with my laptop screen which cracked. You arranged for the replacement screen, took my laptop in and had it returned to me within 2 days – an extremely fast service. Not only were you fast and efficient as always you offered an extremely personal service with delivery back to my office. You even followed up a few days later to ensure that all was working well with said laptop. I would have absolutely no hesitation in recommending you to my clients to offer support within their IT and thank you again for a wonderfully professional service. With regards Yours sincerely - Kate Taylor Huntingdale Consultancy